Legal
Privacy Policy
Effective date: April 8, 2026 · Last updated: April 15, 2026
This Privacy Policy explains how TWIY Health (“TWIY,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you interact with our company — including when you visit this website, request information, book a consultation, or contact us by phone or SMS. TWIY is a U.S.-based business focused on surgical distribution partnerships and related coordination.
1. Information we collect
Depending on how you choose to interact with us, we may collect:
- Identifiers and contact details — such as your name, organization, work email, phone number, and similar information you submit through forms or messages.
- Professional and operational details — information you share about territories, case support needs, scheduling, manufacturer partnerships, or other business topics relevant to distribution or intake coordination.
- Communications content — the content of emails, SMS, phone notes (where permitted), and other messages you send us when you initiate contact or respond to our replies.
- Technical data — basic device and log information commonly collected by websites (such as browser type, general geographic region derived from IP address, and pages visited) to operate and secure our site.
We collect sensitive categories of information only where you choose to provide them and where lawful.
2. How we use information
We use information to operate our business and serve requests you initiate, including to:
- Respond to inquiries, consultation requests, and intake-related communications.
- Coordinate logistics, follow-ups, clarifications, and transactional updates tied to an active request.
- Operate, maintain, and improve our website and internal processes; detect fraud or abuse.
- Comply with law, regulation, court orders, or enforceable governmental requests.
No marketing SMS. We do not send promotional or advertising SMS campaigns to numbers collected through our intake line. SMS are limited to transactional or relationship messages directly tied to a request you started with us (for example, confirmations, scheduling clarifications, or status updates).
3. SMS program: message flow, consent, and your choices
SMS Program — A2P 10DLC
3.1 Brand identification
Brand / legal name: TWIY Health. Program purpose: Transactional and relationship SMS tied to business intake, consultation coordination, and follow-up you request with us — not mass marketing.
3.2 Public call to action — how you opt in (all methods we use)
You are not enrolled in SMS by browsing this website alone. Consent is collected only through affirmative, user-initiated contact with our published number or channel, as follows:
- Web form (online opt-in): You submit the consultation form at twiyhealth.com/book-consultation with your phone number and explicitly check the SMS consent checkbox on that form. The checkbox reads: “By providing my phone number and checking this box, I consent to receive transactional SMS messages from TWIY Health related to my consultation request.” Checking the box and submitting the form is your consent.
- Text-in (mobile originated): You send a text message from your mobile phone to (754) 231-1006. That includes any natural first message or a keyword such as START. Sending that message means you are asking TWIY Health to reply by SMS about your inquiry.
- Call-in: You call (754) 231-1006. If, during the call, you agree to receive SMS (for example to confirm details, schedule, or continue the conversation by text), that agreement is your consent for SMS for that coordination thread.
- Website context: The same number appears on our public website (footer and contact-related areas). Before you text or call, you can read this Privacy Policy and our Terms.
Consent is not a condition of purchase of any good or service.
3.3 What we send and message frequency
Message types: SMS may include intake acknowledgments, confirmations, clarifications, scheduling or logistics coordination, status updates, and other operational content directly related to a request or conversation you started with us.
Frequency: This is a conversational / transactional program, not a recurring subscription marketing campaign. Message frequency varies based on your needs and the status of your request; there is no fixed daily or weekly schedule.
3.4 Required disclosures: rates, opt-out, help, and policies
- Message and data rates may apply. Check your carrier plan.
- Opt-out: Reply STOP at any time to cancel SMS from this number/program.
- Help: Reply HELP for assistance, or contact us using the Contact section below.
- Privacy Policy: https://twiyhealth.com/privacy-policy
- Terms & Conditions: https://twiyhealth.com/terms-and-conditions
3.5 Example first reply
An initial automated or manual reply may include: brand name (TWIY Health), that message frequency varies, that message and data rates may apply, how to opt out (STOP), how to get help (HELP or our contact information), and links or short references to our Terms and Privacy Policy.
3.6 Carriers and delivery partners
SMS may be delivered through telecommunications carriers and messaging platforms (such as Twilio). Carriers are not liable for delayed or undelivered messages. Delivery depends on your device, carrier coverage, and network conditions.
4. Disclosures to third parties
We do not sell personal information. We do not sell or share mobile numbers or SMS opt-in data for third-party marketing or promotional purposes.
We may disclose information to:
- Service providers — such as hosting, communications (including telephony/SMS carriers and platforms like Twilio), email, analytics, and CRM tools that process data under contract for us.
- Legal and safety — when we believe disclosure is required by law or necessary to protect rights, safety, or security.
- Business transfers — in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.
5. Retention and security
We retain information only as long as reasonably necessary for the purposes described above, including to meet legal, accounting, or reporting requirements. We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online or electronic transmission is completely secure.
6. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to opt out of certain disclosures. To exercise rights, contact us using the details below. We will respond in line with applicable law.
7. Children's privacy
Our services are directed to business professionals and are not intended for children under 13. We do not knowingly collect personal information from children.
8. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Where required, we will provide additional notice. Continued use of our website or SMS program after updates means you acknowledge the revised Policy.
9. Contact us
Questions about this Privacy Policy, our data practices, or this SMS program may be directed to:
Email: sales@twiyhealth.com
Phone: (754) 231-1006
Intake / SMS line: (754) 231-1006
TWIY Health · United States
For Terms & Conditions (Terms of Service), including additional SMS terms, please see our Terms & Conditions page.